CySolutions' dedicated, highly trained support team is ready when you are to help you solve any problem you may encounter.
Realtime Support – Allow a support team member hands-on access to your desktop to see and solve the problem first-hand.
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Case Management System (CMS) – Log a new technical support case, update a current case, and review past cases. You can see the progress of the solution and communicate with our support team. It also allows you to attach files that will help the solution process. Requires a user name and password.
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Downloads – Our FTP site is available to all CySolutions customers. You can download system files, EDI claims plug-ins, and documentation. Requires a user name and password
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ReportStore – If you've purchased our reports package, you can choose from over 400 reports to download to your administrative toolbox. Includes examples of the reports. Requires a user name and password
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Helpful Links – Quick links to Claim Adjustment Codes, Remittance Codes, etc.
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FAQs – Browse or search through a list of the most commonly asked questions we receive from customers.
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...The support from CySolutions has been so good that I tend to call them first when we have a problem, even if it is really an issue another company should handle! They have always been willing and able to resolve the problems...
